We check each bag to avoid any manufacturing defect. And we ensure you that our commitment is to make the best possible products and be more than present for the after-sales service.

Although we engage ourselves to cover the largest utilisation of our products, this guarantee does not cover the damage caused by an accident, an unusual utilisation, or a carelessness (no, we will not replace your bag if you use it to fuel your fireplace)

This guarantee does not cover the esthetical issues. By the way, if your bag does not have any marks, it’s probably because you don’t go strong enough.

But if you have any manufacturing defect that affects the product functionality, we will repair or replace your product with an equivalent product in the same or in better condition.

As we engage ourselves to keep our products as far away from being discarded as possible, you could receive a second-hand product which has been inspected and is guaranteed fully functional.

Please fill out the form at the following address: Backpack Lifetime Warranty

Please fill out the form at the following address: Lifetime Warranty - Accessories

Lifetime Warranty Conditions Haize Project:

Who can benefit from this warranty? Our lifetime warranty covers... a lifetime, yours! If you are the original owner of the bag, purchased on our website or in possession of an invoice from one of our official retailers, then as long as you own your bag, we will always ensure it remains free from manufacturing defects!

Furthermore, we cannot process claims without: > The order number in your name, if the purchase was made on our website. (However, we can assist you in finding your order number!) or an invoice in your name, if the purchase was made at one of our official retailers (Feel free to contact them to obtain it!) Warranty claims without one of these two elements will unfortunately be automatically denied.